Join Amazon's IT Service Desk team as an IT Support Associate and be a crucial part of ensuring the seamless operation of Amazon's global network. You will provide essential IT support to associates worldwide, contributing directly to our mission of being Earth's most customer-centric company. This role offers a dynamic environment where ingenuity and problem-solving are key.

Our IT Service Desk is a central hub for IT support, operating across various global locations. We leverage an omni-channel contact center to deliver efficient IT assistance to our Operations associates and support Amazon Lockers. Your contributions will directly impact Amazon's ability to serve customers reliably and on time.

Key responsibilities include providing clear and concise communication to internal Amazon customers across APAC, EMEA, and AMER regions. You will adhere strictly to Standard Operating Procedures (SOPs) to maintain operational consistency and efficiency.

This role involves troubleshooting end-user devices such as desktops, laptops, printers, and scanners, as well as diagnosing and resolving issues across Windows and Linux operating systems. You will also work within a 5-day work week, with scheduled days off varying based on shift patterns and business needs to support 7-day operations.

Meeting key performance indicators like Response and Resolution SLAs, Customer Satisfaction (CSAT), and effective incident management is essential. This position is based at our Corporate office in Bangalore (BLR18).

We are seeking candidates with strong English communication skills, both written and verbal, to effectively interact with stakeholders at all levels. A background in computer science, acquired through 10+2+3 years of full-time education, is required.

Ideal candidates will possess a minimum of 3 months to 1 year of experience in roles such as helpdesk, service desk, network support, or desktop support. A Bachelor's degree or higher in computer science or a related field is preferred, but not strictly required if other qualifications are met.