NTT DATA is seeking a dynamic IT Director to join our team in Noida, Uttar Pradesh. We are committed to fostering an inclusive and innovative environment where exceptional individuals can thrive. If you are passionate about driving technological advancements and client success, this is an excellent opportunity to grow with a forward-thinking organization.

This role involves comprehensive oversight of NTT DATA's service delivery for key clients, ensuring strict adherence to contractual obligations and driving exceptional client satisfaction. Responsibilities include developing and executing robust crisis management and disaster recovery plans, implementing mitigation strategies for project risks, and conducting regular customer governance meetings. You will also manage outage and SLA incidents, champion automation initiatives to enhance performance and service quality, and drive client improvement plans. A deep understanding of the delivery lifecycle is crucial for success in this role.

Financial acumen is essential, requiring accurate revenue, cost, and margin forecasting, alongside proactive cost management aligned with operating plans. You will develop action plans to address forecast gaps and optimize resource allocation during account ramp-ups and ramp-downs. Collaboration with Client Executives is key for cultivating strong customer relationships and managing risks. Excelling in CXO-level relationship management and presenting strategic reviews to senior stakeholders is expected. The IT Director will act as a strategic delivery advisor, manage sales enablement integration, leverage NTT DATA's global capabilities, and interface with customer architecture teams on emerging technologies.

Governance and organizational leadership are paramount. You will serve as the primary contact for client operations leadership, maintaining seamless communication across all stakeholders and cross-functional teams. Staying abreast of global industry trends and their impact on IT services is vital. The role demands the application of best practices in organizational change management and the ability to solve complex enterprise problems through matrixed organizations. Guiding delivery leaders, aligning service offerings, and monitoring direct report performance through coaching and the NTT DATA performance management process are core duties. Mentoring a large team of delivery leaders responsible for daily client operations is also a significant aspect of this position. A minimum of 15 years of relevant experience is required.