Seeking an IT Senior Associate to join our team, supporting the Healthcare Provider domain. This role involves understanding hospital operations, clinical workflows, and healthcare applications, and working collaboratively with clinical and administrative staff. A proactive approach to learning and issue resolution is key for this position.

Key responsibilities include providing L1/L2 application support for healthcare systems, monitoring application health, logging incidents, and troubleshooting basic issues to ensure SLA-driven operations. You will also support application testing, upgrades, patch validation, and contribute to documentation and knowledge management activities.

Ideal candidates possess a basic understanding of the Healthcare Provider domain and its operational aspects. Strong analytical, problem-solving, and troubleshooting skills are essential, coupled with excellent communication and interpersonal abilities to interact effectively with diverse teams. Familiarity with ITIL concepts is a plus. This role is well-suited for individuals eager to learn and grow within a supportive environment.