Join our dynamic team as an IT Senior Associate, focusing on supporting critical healthcare applications. This role offers a fantastic opportunity to leverage your technical aptitude within the healthcare provider domain, contributing to the smooth operation of hospital systems.

You will engage directly with healthcare professionals, providing essential support and learning invaluable skills in application management and user assistance. This position is ideal for individuals eager to grow their career in a field that makes a real difference.

Provide L1/L2 application support for healthcare systems under senior guidance. Monitor application health, log incidents, and troubleshoot basic issues to ensure SLA adherence. Collaborate with physicians, nurses, and administrative staff to resolve daily operational challenges. Assist with application testing, upgrades, patch validation, and documentation. Participate in SOP creation and knowledge management activities to enhance team efficiency.

A foundational understanding of the Healthcare Provider domain, including hospital operations and clinical workflows. Excellent communication and interpersonal skills for effective interaction with diverse user groups. Strong analytical, problem-solving, and troubleshooting capabilities with a proactive learning attitude. Familiarity with ITIL concepts like Incident, Request, Problem, Change, and Release Management is beneficial. This entry-level role welcomes candidates eager to develop expertise in healthcare IT support.