An exciting opportunity awaits a Senior Associate in Information Technology focused on the healthcare sector. This role involves supporting critical healthcare applications and ensuring smooth day-to-day operations.

Ideal candidates will possess a foundational understanding of healthcare provider domains, including hospital workflows and clinical applications. A proactive approach to problem-solving and a willingness to learn are key attributes for success in this position.

Key responsibilities include providing L1/L2 application support for healthcare systems, monitoring application health, and logging incidents. You will troubleshoot basic issues, support SLA-driven operations, and assist with application testing, upgrades, and patch validation.

This role also involves supporting documentation, SOP creation, and knowledge management activities. Collaboration with physicians, nurses, technicians, and administrative staff to resolve operational issues is also a core part of the job.

We are seeking individuals with good communication and interpersonal skills, capable of interacting effectively with diverse teams. Strong analytical thinking and troubleshooting capabilities are essential.

A basic understanding of ITIL concepts such as Incident, Request, and Change Management is required. Familiarity with healthcare operations and applications is highly advantageous.