This role involves supporting IT applications within the healthcare sector. The position requires a foundational understanding of healthcare provider domains, encompassing hospital operations, clinical workflows, and various healthcare applications.

Key responsibilities include assisting physicians, nurses, technicians, and administrative staff with daily operational challenges. Strong communication and interpersonal abilities are essential for effective collaboration with business users, clinical teams, and technical personnel.

Successful candidates will demonstrate robust analytical, problem-solving, and troubleshooting skills, coupled with a proactive attitude towards learning and resolving issues. The role also involves providing L1/L2 application support for healthcare systems under the guidance of senior team members.

Monitor application health and log incidents effectively. Troubleshoot basic application issues and support SLA-driven operations. Provide L1/L2 application support for healthcare systems with guidance. Assist with application testing, upgrades, and patch validation activities. Contribute to documentation, SOP creation, and knowledge management initiatives.

A basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications is necessary. Ability to collaborate with physicians, nurses, technicians, and administrative staff to resolve day-to-day operational issues is required. Excellent communication and interpersonal skills are vital for interacting with business users, clinical staff, and technical teams. Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach are essential. Familiarity with ITIL concepts such as Incident, Request, Problem, Change, and Release Management is beneficial.