Join our dynamic IT team as a Senior Associate, contributing to the operational excellence of healthcare systems. This role is perfect for motivated individuals eager to grow their career in health IT.

We seek candidates with a foundational understanding of the healthcare provider domain. You will collaborate with clinical and administrative staff to resolve daily operational challenges.

Your ability to communicate effectively with diverse teams, coupled with strong analytical and problem-solving skills, will be key to success. We encourage a proactive approach to learning and resolving issues.

Provide essential Level 1 and Level 2 application support for critical healthcare systems under senior guidance. Monitor application health, meticulously log incidents, and troubleshoot basic issues to maintain service level agreements.

Actively participate in application testing, upgrades, and patch validation processes. Contribute to documentation, SOP creation, and knowledge management initiatives to enhance team efficiency and system understanding.

A basic understanding of the healthcare provider domain, including hospital operations and clinical workflows, is expected. You should possess good communication and interpersonal skills for effective collaboration.

Demonstrate strong analytical thinking, problem-solving capabilities, and a proactive attitude toward issue resolution. A willingness to provide application support and learn ITIL concepts is essential.