Join our dynamic team as a Senior Associate in Information Technology, focusing on supporting critical healthcare systems. This role offers an excellent opportunity for individuals with a foundational understanding of the healthcare provider domain and a passion for technology.

You will collaborate with various stakeholders, including physicians and administrative staff, to ensure seamless day-to-day operations. This position is ideal for a proactive learner eager to contribute to a fast-paced environment.

Provide essential L1/L2 application support for healthcare systems, addressing daily operational issues under senior guidance. Monitor application health, meticulously log incidents, and perform initial troubleshooting.

Assist with application testing, upgrades, and patch validation. Contribute to the creation of SOPs and knowledge management activities, ensuring comprehensive documentation and efficient information sharing.

Possess a basic understanding of the Healthcare Provider domain, including clinical workflows and applications. Demonstrate strong analytical and problem-solving abilities, with a proactive approach to issue resolution.

Exhibit good communication and interpersonal skills, enabling effective interaction with clinical and technical teams. A willingness to learn and adapt to new challenges in a support-oriented role is crucial. Basic knowledge of ITIL concepts is a plus.