Seeking an Info Technology Sr. Associate with a foundational understanding of the Healthcare Provider domain. This role involves supporting day-to-day operations by collaborating with medical and administrative staff. A proactive approach to problem-solving and a willingness to learn are key for success in this position.

Provide L1/L2 application support for healthcare systems under senior guidance. Monitor application health, log incidents, and troubleshoot basic issues to maintain SLA-driven operations. Assist with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities.

Requires basic knowledge of the Healthcare Provider domain, including hospital operations and clinical workflows. Essential skills include strong analytical, problem-solving, and troubleshooting abilities, coupled with good communication and interpersonal skills. Familiarity with ITIL concepts is beneficial for effective incident and change management.