Join our dynamic team as an Info Technology Senior Associate, playing a key role in supporting our healthcare systems. This position offers a valuable opportunity to deepen your understanding of the healthcare provider domain, including hospital operations and clinical workflows.

As a Senior Associate, you will gain hands-on experience working with physicians, nurses, technicians, and administrative staff to resolve daily operational challenges. Your contributions will be vital in ensuring the smooth functioning of our healthcare applications and supporting critical patient care processes.

This role involves providing essential L1/L2 application support for our healthcare systems, working under senior team guidance. Key responsibilities include monitoring application health, logging and troubleshooting incidents, and actively supporting our SLA-driven operations.

You will also contribute to application testing, upgrades, and patch validation. Furthermore, this position requires involvement in creating and maintaining documentation, Standard Operating Procedures (SOPs), and knowledge management activities to enhance team efficiency and system reliability.

We are seeking individuals with a foundational understanding of the healthcare provider domain and a knack for problem-solving. Excellent communication and interpersonal skills are essential for effective collaboration with diverse teams, including clinical staff and technical experts.

A strong analytical mindset, coupled with proactive troubleshooting abilities, will be crucial for success. Familiarity with ITIL concepts, such as Incident, Request, Problem, Change, and Release Management, is beneficial. The ideal candidate demonstrates a willingness to learn and adapt within a supportive team environment.