An exciting opportunity awaits for an Information Technology Senior Associate to contribute to our dynamic team. This role offers a chance to leverage your technical acumen within the healthcare sector, supporting critical applications and operational workflows.

You'll engage directly with healthcare professionals, including physicians, nurses, and administrative staff, ensuring seamless daily operations. The position is ideal for individuals eager to grow their skills in application support and IT service management within a structured environment.

Provide Level 1 and Level 2 application support for healthcare systems, acting as a key liaison between users and technical teams. Monitor application health, meticulously log incidents, and perform initial troubleshooting to resolve basic issues efficiently.

Contribute to essential IT service management processes, including incident, request, problem, change, and release management. Support application testing, upgrades, and patch validation. Assist in creating and maintaining documentation, Standard Operating Procedures (SOPs), and knowledge base articles to enhance team efficiency.

Possess a foundational understanding of the healthcare provider domain, encompassing hospital operations, clinical workflows, and relevant healthcare applications. Demonstrate strong analytical, problem-solving, and troubleshooting capabilities, coupled with a proactive learning attitude.

Excellent communication and interpersonal skills are essential for effective collaboration with business users, clinical staff, and technical teams. Familiarity with ITIL concepts, such as incident, request, problem, change, and release management, is beneficial. A willingness to support SLA-driven operations and learn under senior guidance is key.