Seeking an enthusiastic Information Technology Associate to join our team. This role offers a fantastic opportunity to gain foundational experience in supporting critical healthcare systems. You'll work closely with medical professionals and technical teams, contributing to the smooth operation of our IT infrastructure. This is an entry-level position perfect for individuals eager to learn and grow within the healthcare IT sector.

Provide essential L1/L2 application support for healthcare systems under senior guidance. Monitor application health, meticulously log incidents, and perform initial troubleshooting. Support daily operational tasks and ensure adherence to Service Level Agreements (SLAs). Assist with application testing, upgrades, and patch validation. Contribute to the creation of Standard Operating Procedures (SOPs) and knowledge management initiatives.

Possess a basic understanding of the healthcare provider domain, including hospital operations and clinical workflows. Demonstrate strong analytical thinking and problem-solving capabilities. Exhibit excellent communication and interpersonal skills to effectively engage with diverse stakeholders. A proactive attitude towards learning and issue resolution is key. Familiarity with ITIL concepts is beneficial.