Join Capgemini Engineering, a global leader in engineering services, where you'll collaborate with innovative companies to develop cutting-edge solutions.

We are seeking an Operations Lead specializing in Incident Management to drive service excellence. This role offers a career filled with opportunities, where you can make a real impact and experience diverse challenges daily.

Capgemini is a responsible and diverse global business and technology transformation partner, committed to helping organizations accelerate their digital and sustainable transitions.

Lead and oversee P1/P2 Major Incidents, focusing on rapid service restoration and minimizing business disruptions.

Orchestrate Major Incident Bridges, coordinating multiple cross-functional teams to resolve issues effectively.

Deliver timely and precise updates to stakeholders and executives during critical incident periods.

Ensure comprehensive incident documentation, track root cause analysis (RCA), and maintain governance compliance.

Analyze incident trends to identify recurring problems and implement continuous service improvements.

A minimum of 12-14 years of experience is required, with a strong focus on ITIL Incident Management within IT Operations environments.

Demonstrated hands-on experience with ITSM tools such as ServiceNow, Remedy, or comparable platforms is essential.

Solid understanding of Application Support, Infrastructure, and Cloud Operations is necessary.

Exceptional communication, escalation management, stakeholder handling, and decision-making abilities are crucial.

Proven ability to lead teams effectively under high-pressure Major Incident scenarios; an ITIL Foundation certification is preferred.