Join Capgemini, a global leader in consulting and technology, where you'll drive career growth and contribute to building a more sustainable and inclusive world. This role is pivotal in shaping exceptional employee experiences through expert HR service delivery and operational excellence.

Capgemini is an AI-powered transformation partner, dedicated to realizing the future of organizations. With a rich heritage and a diverse global team, we leverage deep industry expertise and a robust partner ecosystem to deliver end-to-end solutions.

Serve as the key point of contact for level 2 client escalations, building robust stakeholder relationships to understand and address priorities effectively. Provide essential guidance and support to team members and the Delivery Manager.

Collaborate with clients and SMEs to identify and implement service and process improvements based on stakeholder feedback. Monitor employee satisfaction, pinpointing trends and areas for enhancement. Lead strategic projects and initiatives as directed by senior management.

A minimum of 14 years of experience in HR Services, focusing on employee engagement, service delivery, or HR operations is essential.

Demonstrate strong interpersonal, written, verbal, and presentation communication skills. Proven ability to manage multiple priorities in a fast-paced environment and collaborate effectively with cross-functional teams. A customer-centric mindset with excellent problem-solving skills and attention to detail is crucial. Proficiency in HRIS systems and the Microsoft Office Suite is required.