Join a dynamic team focused on enhancing the employee experience during crucial stages of their career journey. As a Senior Human Resources Service Advisor within People Operations, you will be instrumental in delivering top-tier transaction support and assistance for the Offboarding service line. Your efforts will directly reflect Microsoft’s dedication to customer satisfaction, precision, and ongoing improvement in every interaction.

This role involves independently managing employee and manager inquiries, tackling complex cases, and executing Human Resources Shared Services transactions. You will leverage CARE Experience Standards to ensure outcomes are accurate, comprehensive, and delivered with empathy. Your responsibilities will extend to acting as a quality checker to maintain data integrity and process adherence, leading reviews of procedural documentation and knowledge articles, and actively promoting the adoption of AI and Copilot in daily tasks. Collaboration with management, payroll, vendors, and peer service lines is key, as is mentoring new team members as an onboarding buddy.

Key responsibilities include performing HR Shared Services transactions and providing assisted support for employee lifecycle processes within your region. You will respond to inquiries from employees and managers with accuracy, completeness, and empathy, independently resolving cases and transactions to maintain employee data integrity in line with policies.

Deliver on monthly service performance targets, including Net Satisfaction and Time to Respond, proactively identifying issues to minimize payroll discrepancies. Enhance the utilization of tools like Cowork, Employee Self-Service, and other agents, contributing to team-driven optimization ideas and supporting the rollout of new service initiatives.

Lead content reviews for desktop procedures and knowledge base articles, ensuring they are up-to-date and optimized for Copilot to boost accuracy for colleagues. Serve as a checker in critical processes, safeguarding data accuracy, privacy, and compliance, while maintaining personnel files and supporting new business and geographic initiatives.

Collaborate effectively with your manager, payroll teams, vendors, HR partners, and peer service lines to resolve challenges and ensure consistent employee experiences. Foster a culture of continuous learning and inclusion by completing mandatory training, developing your skills, adhering to security practices, and assisting with the onboarding of new team members.

A minimum of 4-7 years of experience is required in Human Resources, Customer Support, or Shared Services Operations. Alternatively, a Bachelor's degree in Human Resources, Business, or a related field, combined with at least 2 years of relevant experience, is acceptable.

Candidates with a Master's degree in Human Resources, Business, or Operations, along with 1+ year of relevant experience, are also encouraged to apply. Preferred qualifications include prior experience in HR Shared Services, particularly supporting offboarding or other employee lifecycle processes internationally, and familiarity with HR policies, data management, privacy, and compliance.

Experience with AI, Copilot/Cowork, case management tools like Dynamics 365, and HR systems of record is highly valued. Strong attention to detail for transaction quality checks, excellent written and verbal communication skills with empathetic handling of sensitive matters, and a track record of contributing to process improvements or documentation are also beneficial.