This role focuses on providing essential HR operations and administrative support. The representative will be the primary point of contact for employee inquiries, ensuring efficient and accurate handling of HR-related activities across various systems. This position is crucial for managing the employee lifecycle from beginning to end.

Key responsibilities include responding to employee queries through ticketing systems, email, chat, and phone. The role involves executing HR transactions within systems like SuccessFactors and SAP, adhering strictly to established guidelines and Standard Operating Procedures (SOPs). Efficiently managing HR tickets within the ESC tool and consistently meeting turnaround times are paramount. The ability to multitask effectively on a daily basis is essential for success in this dynamic environment.

A Bachelor's degree is the minimum educational requirement for this position. Candidates must possess strong written communication abilities and a meticulous attention to detail, ensuring accuracy in all tasks. This role requires supporting US time zones and operates under a hybrid work model, based in Bangalore, India.