NTT DATA is seeking a skilled HR Operations & Admin Specialist to join our Gurugram team. This role is crucial for managing global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment, ensuring accuracy, efficiency, and exceptional service quality. You will be a key subject matter expert, driving process improvements and supporting various HR functions to enhance the employee experience.

This position offers an opportunity to contribute to a dynamic global organization, where your expertise in HR operations and administration will directly impact service delivery and continuous improvement initiatives. We are committed to fostering professional growth and ensuring a bright future for our employees.

Your core responsibilities will include managing end-to-end HR operational processes and ensuring consistent execution against service and quality standards. You will act as a functional subject matter expert for H2R operations, supporting governance, compliance, and standardization. Collaboration with HR Business Partners, Centers of Excellence, Payroll, Talent Acquisition, and business stakeholders is essential for seamless HR service delivery and process enhancement.

You will oversee employee lifecycle transactions, manage complex employee cases, and serve as a liaison for enterprise HR platforms and case management systems. Supporting HR technology implementations, data accuracy, and compliance with policies and regulations are also key aspects of this role. Identifying opportunities for process simplification, standardization, and automation will be vital, alongside monitoring service delivery metrics and maintaining operational documentation.

We are looking for an experienced HR Operations & Admin Specialist with 8-9 years of hands-on experience in Global HR Shared Services. Essential qualifications include strong functional expertise in Hire-to-Retire (H2R) processes, advanced knowledge of HR operations, and experience with HR platforms, case management systems, and workflow tools. Excellent stakeholder management, communication, reporting, and data analytics skills, particularly in Microsoft Excel, are required.

Candidates must demonstrate an ability to manage multiple priorities in a fast-paced environment, possess a process-oriented mindset with keen attention to detail, and exhibit strong problem-solving capabilities. Prior experience in SAP SuccessFactors and ServiceNow is highly preferred. A graduate or postgraduate qualification in Human Resources, Business Administration, or a related field is desirable. Flexibility to work night shifts as operational needs dictate is also a requirement.