Join NTT DATA as an HR Operations & Admin Senior Specialist and play a crucial role in optimizing global Hire-to-Retire (H2R) processes within our Global HR Shared Services. This role is pivotal in driving operational governance, ensuring service excellence, and championing continuous improvement.

As a key advisor, you will promote standardization, automation, compliance, and a seamless employee experience across various geographies. You will collaborate with HR leadership, COEs, HR Business Partners, Finance, IT, Legal, and external vendors to enhance HR service delivery and operational scalability.

Act as a senior subject matter expert and escalation point for intricate global HR operations and employee lifecycle matters. Drive operational excellence, service quality, and process consistency across shared services, adhering to agreed standards. Partner with HR leadership to translate business needs into practical service delivery enhancements. Ensure accurate and timely execution of employee lifecycle transactions globally, meeting SLAs and controls.

Maintain compliance with global/local HR policies, data privacy, and regulatory standards. Monitor and analyze HR Shared Services KPIs, SLAs, and operational performance trends. Lead governance reviews, audits, and improvement initiatives, implementing corrective actions. Drive service quality improvements through root-cause analysis and preventive measures. Support HR system enhancements, UAT, and technology adoption. Maintain process documentation, SOPs, and operational controls.

We are seeking candidates with 9-12 years of hands-on experience in Global HR Shared Services. Essential expertise includes strong knowledge of Hire-to-Retire (H2R) processes, HR operations, employee lifecycle management, and HR administration.

Proficiency in enterprise HR platforms, HR case management systems, and workflow tools is required. Excellent stakeholder management and communication skills are vital for engaging effectively across a global organization. Strong reporting and data analytics capabilities, with advanced Microsoft Excel skills, are necessary. Experience with Power BI or similar tools is advantageous.

Candidates should demonstrate the ability to manage multiple priorities in a dynamic environment, possess a process-oriented mindset with keen attention to detail, and exhibit strong project management skills. Proven ability to work cross-functionally, influence outcomes across geographies, and strong problem-solving and decision-making skills are expected. Ability to thrive in a fast-paced, matrixed global environment is key. A graduate or postgraduate qualification in Human Resources, Business Administration, or a related field is preferred. Experience with SAP SuccessFactors and ServiceNow, as well as prior global HR Operations or Shared Services roles, will be highly regarded.