NTT DATA seeks a motivated Helpdesk Supervisor with ITIL expertise to lead an operational team. You will oversee a group of 2 or more employees, ensuring high transaction volumes and process efficiency. This role is crucial for driving innovation and growth within our organization.

Join a forward-thinking company dedicated to helping clients transform for long-term success. We foster an inclusive and adaptable environment where your contributions are valued.

Supervise a team responsible for assisting users with hardware, software, network, and peripheral issues via phone and electronic channels. Assign work, manage performance, and take action on hiring, firing, and promotions. Ensure team meets client service levels and performance metrics.

Lead a team that maintains complex computer and network systems, providing guidance to improve business processes and client service delivery. Own support issues, collaborating with internal and external expertise, and managing vendor relationships. Resolve client escalations and implement key initiatives to enhance service delivery.

Demonstrate strong communication skills, effectively conveying complex technical information to diverse stakeholders. Possess excellent leadership and team-building capabilities, along with solid project management skills. Exhibit a general understanding of product lines and technical knowledge. Significant client service experience is essential. Ability to develop and lead a team to achieve key business results is required.