Join NTT DATA, a global leader in business and technology services, and contribute to our mission of accelerating client success and positively impacting society. We are seeking a skilled Helpdesk Senior Representative with ITIL expertise to enhance our IT support capabilities. This role offers an opportunity to grow with an innovative and inclusive organization.

As a Helpdesk Senior Representative, you will be instrumental in providing L1 technical guidance and ensuring the efficient resolution of reported issues. You will act as a crucial liaison between our clients and internal departments, maintaining high standards of service delivery.

Your primary responsibility will involve providing essential L1 technical support through various channels, including phone, email, and chat. You will be tasked with identifying, prioritizing, and resolving technical problems efficiently.

Key duties include acting as a bridge between customers and the Client Infrastructure departments, ensuring seamless communication and issue resolution. You will leverage your strong troubleshooting abilities to address bugs and implement effective solutions, contributing to a smooth operational environment.

Ideal candidates will possess robust troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Excellent communication and comprehension skills, coupled with international calling experience, are essential.

We are looking for individuals with strong bug-finding and resolution capabilities, who can work effectively within a diverse global team. A graduate degree, excellent customer handling skills, and adaptability to rotational shifts within a 24x7 support window are mandatory. This role requires a commitment to working from the office in Noida.