Join NTT DATA, a global leader in digital transformation, and advance your career as a Helpdesk Senior Representative. This role offers a chance to contribute to a forward-thinking organization renowned for its innovation and inclusive culture.

We are seeking a dedicated professional to join our IT support team in Noida, India. If you are passionate about technology and excel in customer engagement, this is an excellent opportunity to grow with us.

Provide critical technical guidance for identifying, prioritizing, and resolving reported issues through phone, email, and chat channels. Act as a key liaison between customers and various internal departments within the Client Infrastructure.

Your responsibilities will include offering strong troubleshooting expertise for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications. You will also be instrumental in bug-finding and resolution, ensuring seamless service delivery.

This role requires a Graduate with excellent customer handling and communication skills, including experience with international calls. Strong comprehension and writing abilities are essential.

Demonstrate robust troubleshooting skills and the capacity to work independently within a diverse global team. Comfort working in rotational shifts with 24x7 support coverage is mandatory, as this is a strictly work-from-office position.