Join NTT DATA's dynamic team as a Helpdesk Senior Representative in Coimbatore, Tamil Nadu. This role is perfect for an IT professional passionate about delivering exceptional support and driving innovation. Become a vital part of a global leader known for its commitment to client success and societal impact through technology.

As a Helpdesk Senior Representative, you will be instrumental in providing top-tier IT Service Desk support, offering guidance and training to end-users across various devices and applications. Your duties will include promptly recording, updating, and escalating support issues, facilitating IT onboarding for new users, and collaborating with internal IT teams on system testing and maintenance. You'll also be encouraged to explore and implement new IT tools and suggest process improvements.

To excel in this position, you should possess excellent English communication skills, both written and verbal, coupled with outstanding customer service abilities. A strong team-player mentality is essential. This role requires 24/7 rotational shifts with designated week-offs, and work from office is mandatory. Proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft environment, is crucial. The ability to work independently within a diverse global team is also highly valued.