NTT DATA is seeking a skilled Helpdesk Senior Representative with ITIL expertise to join our dynamic team in Noida, India. This role is crucial for providing technical support and resolving system issues, ensuring seamless operations for our clients. We are an inclusive and forward-thinking organization committed to innovation and growth.

Act as a primary liaison between customers and internal departments to accurately and efficiently resolve all online system problems. Provide technical troubleshooting for Windows, MAC, MDM, Autopilot device setup, SCCM, Amazon Workspaces, Citrix, Active Directory, Outlook, printers, external monitors, docking stations, and network drives. Manage and resolve issues related to Windows 10, Win 8 operating systems, PC hardware, and basic networking. Ensure excellent customer handling and communication throughout the resolution process.

A Graduate degree is required, along with a minimum of 2 years of experience in a technical support role. Proficiency in troubleshooting Windows and MAC operating systems, hardware, and various software applications is essential. Strong knowledge of Active Directory, Outlook, networking concepts, and MS Office suite is necessary. Excellent English communication skills, both written and verbal, are mandatory. This role involves rotational shifts and requires strong problem-solving abilities.