Join NTT DATA, a global leader in IT services and digital innovation, as a Helpdesk Senior Representative in Bangalore. This role is an excellent opportunity for individuals passionate about technology and dedicated to providing outstanding IT support. If you thrive in a dynamic and inclusive environment, and are eager to grow your career, we encourage you to apply.

We are a forward-thinking organization committed to accelerating client success and making a positive societal impact through responsible innovation. Be part of a team that is shaping the digital future.

As a Helpdesk Senior Representative, you will be instrumental in delivering superior IT Service Desk support. Your duties will include offering guidance and training to end-users across various IT devices and applications.

You will be responsible for accurately recording, updating, and escalating support issues to ensure prompt resolution. Additionally, you will support IT onboarding activities for end-users and collaborate with internal IT teams on system testing, integration, and maintenance. Your role will also involve exploring new IT business tools and suggesting improvements to processes and technology.

We are seeking candidates with excellent English communication skills, both written and verbal, coupled with exceptional customer service abilities. A strong aptitude for teamwork is essential, as is the ability to work independently within a global team.

Proficiency in IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required. You should possess strong troubleshooting skills, a talent for bug detection, and effective resolution capabilities. This role requires a commitment to 24/7 rotational shifts, with work from office being mandatory in Bangalore.