Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Representative. We are seeking a dedicated professional to provide exceptional IT support and contribute to our mission of accelerating client success through innovation. If you are passionate about technology and customer service, this is an excellent opportunity to grow with a forward-thinking organization.

This role involves supporting a diverse range of IT systems and end-users, ensuring smooth operations and timely resolution of technical issues. You will be instrumental in maintaining high levels of customer satisfaction and contributing to the efficiency of our IT infrastructure.

Provide expert IT Service Desk support, including guidance and training for various IT devices and applications. Accurately record, update, and escalate support issues to ensure prompt resolution. Assist with IT onboarding activities for all end-users. Collaborate with internal IT teams on system testing, integration, and ongoing maintenance.

Actively explore and propose new IT business tools to benefit both business users and the internal IT team. Drive process and technology improvements through suggestion, evaluation, and implementation. Demonstrate a willingness to learn and grow across different IT business areas.

Strong command of English, both written and verbal, is essential. Possess exceptional customer service skills and a proven ability to work effectively as a team player. Excellent communication skills are required to collaborate with various stakeholders. Demonstrated strong troubleshooting capabilities, including bug identification and resolution.

Ability to work autonomously while being a valuable part of a diverse global team. Proficiency in troubleshooting common IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment is necessary. An ITIL Foundation certification is preferred, along with flexibility for rotational 24/7 shifts and potential overtime or weekend work as business needs dictate.