Join NTT DATA as a Senior Service Desk Representative in Bangalore, India. This hybrid role involves providing expert IT support to users, troubleshooting hardware, software, and network issues. You will be a key player in ensuring maximum system uptime and delivering exceptional service. As part of a leading global IT services company, you'll contribute to accelerating client success and driving digital transformation.

Manage all customer interactions and log reported issues within the ITSM system. Identify, diagnose, and resolve technical problems, investigating root causes using established procedures. Offer technical guidance for identifying, prioritizing, and resolving user inquiries via phone and email. Screen and manage internal requests related to PC maintenance and support. Act as a liaison between customers and internal departments to ensure timely and accurate resolution of all online system problems. Provide quick responses to ensure maximum user uptime.

Ideal candidates possess a university education, preferably a technical degree or relevant Microsoft certifications. Familiarity with Microsoft Operating Systems administration (local and hybrid environments) and Microsoft Office applications is essential. Experience in providing hybrid IT support is considered an advantage. Strong analytical and problem-solving abilities are required, leveraging effective troubleshooting skills. Excellent communication and customer service skills are a must. Fluency in the English language is necessary. Flexibility to work shifts may be required.