Join NTT DATA as a Helpdesk Senior Representative, offering L1 technical guidance to resolve reported IT issues. This role involves identifying, prioritizing, and fixing problems reported via phone and email, ensuring accurate and timely resolutions.

The Analyst acts as a key liaison between customers and internal departments, facilitating the smooth functioning of online systems.

- Provide L1 technical support for reported problems via telephone and email. - Identify, prioritize, and resolve technical issues accurately and promptly. - Act as a liaison between customers and internal departments to ensure efficient problem resolution. - Follow up on resolved issues to ensure customer satisfaction.

We are seeking a Graduate with a minimum of 6 months of experience in a technical support role. Essential skills include basic MS troubleshooting, general computer knowledge, and foundational troubleshooting for networking and computer-related issues.

This position operates on a rotational shift schedule.