Join NTT DATA, a global technology leader, and contribute to accelerating client success and societal impact through innovation. We are seeking a dedicated Helpdesk Senior Representative with ITIL expertise to enhance our team in Bangalore.

This role offers an opportunity to be part of an inclusive and forward-thinking organization committed to growth and adaptability. If you are passionate about technology and making a difference, this is your chance to join us.

In this role, you will provide outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications. You will meticulously record, update, and escalate support issues to ensure timely resolution.

Key responsibilities include supporting IT onboarding activities, collaborating with internal IT teams on system testing and maintenance, and identifying new IT business tools to benefit both business users and the IT department. You will also proactively suggest, evaluate, and implement improvements in processes and technology, demonstrating a willingness to learn and grow within different IT business areas.

Candidates should possess excellent English communication skills, both written and verbal, coupled with exceptional customer service abilities. A strong capacity for teamwork is essential, as is the ability to work independently within a global team environment.

Proficiency in troubleshooting IT software and hardware is required, including familiarity with Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. This position requires availability for 24/7 rotational shifts, including weekends and holidays, with a mandatory work-from-office arrangement.