Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Representative. We are seeking driven individuals passionate about innovation and growth to contribute to our inclusive and forward-thinking organization. This role offers an exciting opportunity to enhance client success and positively impact society through cutting-edge technology.

At NTT DATA, we believe in the power of our people. Your quality, integrity, and commitment are vital to our company's success and our ability to help clients stay ahead. We invest in our employees' professional and personal development, ensuring a bright future for both our team members and the company.

As a Helpdesk Senior Representative, you will be instrumental in providing outstanding IT Service Desk support, including guidance and training to end-users across various IT devices, applications, and processes. Your duties will involve accurately recording, updating, and escalating support issues to the appropriate teams promptly. You will also play a key role in supporting IT onboarding activities for new users and collaborating with internal IT teams on system testing, integration, and maintenance.

Furthermore, this position involves actively seeking and evaluating new IT business tools to enhance support for both business users and the internal IT team. You will be encouraged to suggest, evaluate, and implement improvements to existing processes and technologies. A willingness to learn and grow within different IT business areas is highly valued.

To excel in this role, you will need excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong capacity for teamwork and comfort in collaborating with diverse stakeholders are essential. You should possess robust troubleshooting skills, with a knack for identifying and resolving bugs effectively.

The ability to work independently while being part of a dynamic global team is crucial. A solid understanding of IT software and hardware troubleshooting is required, specifically for operating systems and applications such as Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

Preferences include ITIL Foundation certification and flexibility to work in a rotational 24x7 schedule. While the standard schedule is Monday-Friday (07:00 AM - 05:00 PM EST), availability for shift changes and potential overtime or weekend work based on business needs is expected.