Join NTT DATA, a global leader in business and technology services, and contribute to our mission of accelerating client success and positively impacting society through responsible innovation.

We are seeking a motivated Helpdesk Senior Representative with ITIL expertise to enhance our IT support capabilities in Bangalore. This role offers an opportunity to grow within a forward-thinking and adaptable organization that values innovation and inclusion.

As a Helpdesk Senior Representative, you will be instrumental in providing top-tier IT Service Desk support, including guidance and training for end-users across various IT devices and applications.

You will be responsible for accurately recording, updating, and escalating support issues to ensure prompt resolution. Additionally, you'll actively participate in IT onboarding activities, collaborate with internal IT teams on system testing and maintenance, and explore new IT business tools.

This role encourages proactive engagement in discovering, suggesting, evaluating, and implementing process and technology improvements to enhance our IT services. Continuous learning and growth in other IT business areas are highly encouraged.

We are looking for individuals with excellent English written and verbal communication skills, complemented by exceptional customer service abilities and a strong team-player attitude.

This position requires flexibility for 24/7 rotational shifts, week-offs, and mandatory work from the office. Strong troubleshooting, bug-finding, and resolution skills are essential, along with the capacity to work independently within a diverse global team.

Proficiency in troubleshooting IT software and hardware, including familiarity with Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.