NTT DATA is seeking a dedicated Helpdesk Senior Representative with ITIL expertise to join our dynamic team in Bangalore. We are looking for individuals who are innovative, passionate, and eager to grow within a forward-thinking organization. If you thrive in an inclusive and adaptable environment, this is your opportunity to make a significant impact.

Our team is built on the quality, integrity, and commitment of our employees, which are vital to our company's success and our clients' competitive edge. By investing in our people, we ensure a bright future for both NTT DATA and our dedicated team members.

As a Helpdesk Senior Representative, your core responsibilities will include providing outstanding IT Service Desk support, guidance, and training for various IT devices, applications, and processes. You will be tasked with accurately recording, updating, and escalating support issues to the appropriate teams.

Your role will also involve supporting all IT onboarding activities for end-users, collaborating with internal IT teams on system testing and maintenance, and actively discovering new IT business tools to enhance our operations. You will have the opportunity to suggest, evaluate, and implement process and technology improvements, demonstrating a commitment to continuous learning and growth in diverse IT business areas.

To excel in this role, you will need excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong aptitude for teamwork and effective communication with various stakeholders is essential.

We are looking for candidates with robust troubleshooting skills, including bug identification and resolution, and the ability to work independently within a diverse global team. Proficiency in IT software and hardware troubleshooting for platforms such as Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment is required.