NTT DATA is seeking a highly skilled Helpdesk Senior Representative with ITIL expertise to join our team in Bangalore, India. This role offers an opportunity to grow within a leading global business and technology services firm dedicated to client success and positive societal impact.

As part of our Global End User Services team, you will play a crucial role in providing Level 1 technical guidance and support, acting as a liaison between customers and internal departments to resolve reported issues effectively. We are looking for passionate individuals ready to contribute to an inclusive and innovative environment.

Provide essential Level 1 technical guidance for identifying, prioritizing, and resolving reported problems via phone, email, and chat. Serve as a key liaison between end-users and various departments within the Client Infrastructure, ensuring smooth communication and issue resolution. Leverage strong troubleshooting knowledge across MS Windows, PC Hardware, Internet Explorer, MS Office, and other COTS applications to address user queries.

Effectively manage customer interactions, demonstrating excellent customer handling skills and maintaining a professional demeanor. Comfortably adapt to rotational shifts within a 24x7 support window to ensure continuous service availability.

Must be a Graduate with a minimum of 1-2 years of industry experience, including at least 12 months in the current grade. Possess strong communication skills, ideally with 6+ months of international calling experience. Demonstrate excellent comprehension and writing abilities, essential for clear communication.

Exhibit superior customer handling skills to ensure a positive support experience for all users. Flexibility to work in rotational shifts is required to support a 24x7 operational environment.