Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Representative. This role offers a dynamic environment to provide essential IT support and contribute to innovative solutions. Become part of an inclusive and forward-thinking organization dedicated to accelerating client success and societal impact through responsible innovation.

Deliver exceptional IT Service Desk support, including guidance and training for end-users across various IT devices, applications, and processes. You will be responsible for accurately recording, updating, and escalating support issues promptly to the appropriate teams. This role also involves supporting IT onboarding activities for new users and collaborating with internal IT teams on system testing, integration, and maintenance. Furthermore, you will explore new IT business tools to benefit both business users and the internal IT team, while actively seeking, suggesting, evaluating, and implementing process and technology enhancements. A willingness to learn and grow in other IT business areas is highly valued.

Essential qualifications include excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team-player attitude is crucial. This position requires flexibility for 24/7 rotational shifts, week offs, and is strictly a Work from Office role. You should possess excellent communication skills to effectively engage with various stakeholders and demonstrate strong troubleshooting, bug-finding, and resolution capabilities. The ability to work autonomously within a diverse global team is also important. Proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is mandatory.