NTT DATA is seeking a skilled Helpdesk Senior Representative with ITIL knowledge to join our dynamic team in Bangalore, India. We are an innovative and inclusive organization committed to client success and positive societal impact. Join us to grow your career in a forward-thinking global company.

Key responsibilities include providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices and applications. You will be responsible for timely recording, updating, and escalating support issues. Additionally, you'll support IT onboarding activities, collaborate with internal IT teams on system testing and maintenance, and explore new IT business tools to benefit users and the IT team. A proactive approach to suggesting and implementing process and technology improvements is highly valued, along with a willingness to learn and grow in other IT business areas.

Essential qualifications include excellent written and verbal English communication skills, exceptional customer service abilities, and strong teamwork. You should possess robust troubleshooting skills for bug identification and resolution, with the capacity to work independently within a diverse global team. Proficiency in IT software and hardware troubleshooting is required, covering Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. Preferred skills encompass first-level support for business applications like Oracle, Workday, BI, and Agile, along with desktop support experience and familiarity with ITIL concepts and processes. Knowledge of Microsoft applications such as MS Visio, MS Excel, and MS PowerPoint is also beneficial.