NTT DATA seeks proactive individuals eager to grow within an innovative and inclusive environment. Join us as a Helpdesk Senior Representative - ITIL in Bangalore, Karnataka. This role offers a dynamic opportunity to contribute to a leading global technology services firm committed to client success and societal impact through responsible innovation.

As a Helpdesk Senior Representative, you will deliver excellent IT Service Desk support, guidance, and training to end-users across various IT devices, applications, and processes. Your duties include promptly recording, updating, and escalating support issues, facilitating IT onboarding activities, and collaborating with internal IT teams on system testing and maintenance. You will also explore new IT business tools, suggest and implement process and technology improvements, and demonstrate a willingness to learn and grow in other IT business areas.

Successful candidates will possess excellent English written and verbal communication skills, alongside exceptional customer service abilities. A strong aptitude for teamwork and troubleshooting, including bug identification and resolution, is essential. This position requires a commitment to 24/7 rotational shifts, with work from office being mandatory. Familiarity with IT software and hardware troubleshooting is necessary, including proficiency with Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. The ability to work independently within a diverse global team is also key.