Join NTT DATA, a global leader in business and technology services, and contribute to a forward-thinking and inclusive organization. We are seeking a skilled Helpdesk Senior Representative with ITIL knowledge to enhance our IT support capabilities in Bangalore.

Provide outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications. Record, update, and escalate support issues to the appropriate teams promptly. Assist with all IT onboarding processes for new users. Collaborate with internal IT teams on system testing, integration, and ongoing maintenance. Explore and identify new IT business tools to benefit both business users and the internal IT department. Proactively suggest, evaluate, and implement improvements in processes and technology.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. Demonstrate strong teamwork and collaboration skills, with the capacity to work independently within a diverse global team. Proficient in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. Willingness to learn and grow within different IT business areas is essential. This role requires 24/7 rotational shifts, with mandatory work from office arrangements.