NTT DATA is seeking a skilled Helpdesk Senior Representative to join our dynamic team in Bangalore, India. We are committed to fostering an inclusive, adaptable, and forward-thinking environment where exceptional individuals can thrive.

This role is crucial in providing essential L1 technical guidance to our users. You will be responsible for identifying, prioritizing, and resolving reported issues through telephone and email, ensuring accurate and timely solutions.

Your primary responsibilities will include the identification, research, isolation, resolution, and follow-up of technical problems reported by users. You will act as a vital liaison between customers and internal departments to ensure the smooth and efficient operation of our systems.

This position involves working in a rotational shift environment to provide continuous support.

To be successful in this role, you should possess a minimum of 6 months of experience in a technical support or helpdesk capacity. A graduate degree is required.

Key technical skills include basic troubleshooting for MS operating systems, general computer knowledge, fundamental networking concepts, and general technical problem-solving abilities. Strong communication skills are also essential for this client-facing role.