Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Representative. We are a forward-thinking organization dedicated to accelerating client success and fostering a positive impact on society. If you're an innovative and passionate individual eager to grow with us, this is your opportunity. We are committed to building an inclusive and adaptable team.

Our employees are the cornerstone of our company's growth and market presence. By investing in your professional and personal development, we ensure a bright future for both NTT DATA and our dedicated team members. Become part of a company that values integrity and commitment, and helps clients stay ahead in a competitive landscape.

As a Helpdesk Senior Representative, you will be instrumental in providing outstanding IT Service Desk support. This includes offering guidance and training to end-users across a variety of IT devices, applications, and processes.

Your role will involve meticulously recording, updating, and escalating support issues to ensure prompt resolution. You'll also play a key part in IT onboarding activities for new users and collaborate with our internal IT teams on essential system testing, integration, and maintenance.

We encourage you to actively discover new IT business tools that can enhance our business users' and internal IT team's capabilities. A key aspect of this position involves seeking, suggesting, evaluating, and implementing improvements in both processes and technology. We value a willingness to learn and grow in diverse IT business areas.

We are seeking candidates with excellent English written and verbal communication skills, alongside exceptional customer service abilities. A strong team player mentality and comfort in working with various stakeholders are essential.

Key technical skills include robust troubleshooting capabilities, proficiency in bug finding and resolution, and the ability to work autonomously within a diverse global team. A solid understanding of IT software and hardware troubleshooting is required, encompassing Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

While not mandatory, ITIL Foundation certification is preferred. Flexibility and a willingness to work in a rotational 24x7 environment are advantageous. The role requires availability from Monday to Friday, 07:00 AM to 05:00 PM EST, with potential adjustments for client needs, including overtime and weekend work when business demands it.