Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Representative. We are seeking dedicated individuals to contribute to our innovative and forward-thinking organization. This role offers an opportunity to grow within a dynamic IT environment, supporting a diverse range of technologies and users.

NTT DATA is committed to client success and societal impact through responsible innovation. As a top global employer with extensive capabilities in AI, cloud, and digital infrastructure, we provide an environment where professionals can thrive and develop their careers.

As a Helpdesk Senior Representative, you will provide high-level IT support, guidance, and training to end-users across various devices and applications. Your duties will include promptly recording, updating, and escalating support issues.

You will also be instrumental in IT onboarding activities, collaborating with internal IT teams on system testing and maintenance. A key aspect of this role involves exploring and evaluating new IT business tools to enhance efficiency for both our business users and internal IT teams. We encourage proactive involvement in suggesting and implementing process and technology improvements, along with a willingness to learn and grow in other IT business areas.

Ideal candidates will possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong aptitude for teamwork and collaboration is essential.

This role requires proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. The ability to work independently within a diverse, global team is crucial. Please note that this position operates on a 24/7 rotational shift basis, with week offs, and requires mandatory work-from-office attendance.