Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Associate-ITSM in Bangalore, India. We are dedicated to fostering an inclusive and forward-thinking environment for individuals eager to grow with us.

This role is perfect for someone passionate about providing exceptional IT support and contributing to innovative solutions. You'll be a key part of our commitment to accelerating client success and making a positive societal impact through responsible innovation.

As a Helpdesk Senior Associate, you will deliver outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications. You will be responsible for accurately recording, updating, and escalating support issues to ensure timely resolution.

Your duties will also include supporting IT onboarding activities for new users, collaborating with internal IT teams on system testing and maintenance, and exploring new IT business tools. We encourage you to suggest, evaluate, and implement process and technology improvements, demonstrating a willingness to learn and grow within different IT business areas.

Ideal candidates possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities and a strong team-player attitude. Proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is essential.

This role requires comfort working with diverse global teams and stakeholders, alongside robust bug-finding and resolution skills. Please note, this position involves 24/7 rotational shifts, week-offs, and mandatory work from office in Bangalore.