Join NTT DATA, a global leader in business and technology services, and contribute to our mission of accelerating client success and positively impacting society. We are seeking a dedicated Helpdesk Senior Associate-ITSM to enhance our IT support capabilities.

This role offers a fantastic opportunity to grow within a forward-thinking organization that values innovation and inclusivity. You'll be instrumental in providing top-tier IT support and driving continuous improvement within our technology landscape.

As a Helpdesk Senior Associate-ITSM, you will deliver outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications.

You will diligently record, update, and escalate support issues to ensure prompt resolution. Your responsibilities will also include supporting IT onboarding activities, collaborating with internal IT teams on system testing and maintenance, and actively discovering new IT business tools to benefit our users and teams.

Furthermore, you will be encouraged to seek, suggest, evaluate, and implement improvements in processes and technology, demonstrating a proactive approach to your role and professional development within diverse IT business areas.

The ideal candidate possesses excellent English written and verbal communication skills, coupled with exceptional customer service abilities and a strong team-player attitude.

This position requires flexibility for 24/7 rotational shifts and involves mandatory work-from-office arrangements. You should be comfortable engaging with various stakeholders and demonstrate strong troubleshooting skills, including bug identification and resolution.

We are looking for individuals who can work independently within a diverse global team and have hands-on knowledge of IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.