Join NTT DATA, a global leader in technology services, as a Helpdesk Senior Associate. This role is crucial for maintaining seamless end-user support by diagnosing and resolving technical issues. You will be part of an innovative and forward-thinking team dedicated to accelerating client success and positively impacting society through responsible innovation.

We are seeking a passionate individual to contribute to our inclusive and adaptable environment. If you are looking to grow with a company that invests heavily in R&D and operates in over 50 countries, this is an excellent opportunity to advance your career.

As a Helpdesk Senior Associate, your primary responsibility involves performing diagnostics, resolving problems, and implementing corrective actions for end-user technical issues. You will handle incidents escalated from Level 1 support, providing break/fix support and expert advice for end-user devices and software.

Key duties include resolving incidents and problems, coordinating with onsite assistance when needed, and accurately updating the ITSM tool upon successful resolution. You will also utilize remote tools for system management and updates, request end-user approval for remote sessions, and escalate recurring issues for root cause analysis. This position requires consistent inbound call handling throughout the day.

This role requires a proactive approach to technical support and a strong understanding of ITSM principles. You will be expected to efficiently resolve incidents and problems related to end-user devices and software, ensuring minimal disruption to authorized users.

Successful candidates will demonstrate proficiency in utilizing remote support tools, managing desktop system software, and maintaining application configurations. The ability to effectively escalate complex issues and collaborate with Level 2 and 3 support staff, as well as onsite vendors, is essential. Please note that this position requires mandatory work from the office.