NTT DATA seeks a proactive Helpdesk Senior Associate specializing in ITSM. This role is crucial for providing first and second-level technical support to clients, acting as a vital link between users and the IT infrastructure. The ideal candidate will be adept at problem identification, prioritization, and resolution through various communication channels.

Join a forward-thinking organization committed to innovation and client success. NTT DATA is a global leader in technology services, dedicated to shaping the digital future responsibly. We foster an inclusive and adaptable environment where individuals can grow and contribute significantly.

Provide L1/L1.5 technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat. Act as a liaison between customers and departments within the Client Infrastructure, offering essential support. Leverage strong troubleshooting knowledge across MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications to ensure swift issue resolution.

A graduate degree is mandatory for this position. Fluency in French, both spoken and written, is a key requirement, with a minimum B1 level certification needed. Excellent comprehension and writing skills are essential for clear communication. Demonstrate exceptional customer handling abilities to ensure a positive support experience. Must be comfortable with rotational shifts and providing 24x7 support coverage.