Join our dynamic team as a Helpdesk Senior Associate-ITSM and provide crucial IT support. This role is ideal for individuals passionate about technology and eager to contribute to an innovative and adaptable organization. If you thrive in a collaborative environment and want to grow with a leading global IT services provider, we encourage you to apply.

NTT DATA offers a stimulating environment where your contributions are valued and your professional development is a priority. We are committed to fostering an inclusive culture that drives forward-thinking solutions.

Deliver outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices, applications, and processes. Accurately record, update, and escalate support issues to the appropriate teams in a timely manner.

Assist with all IT onboarding activities for new users. Collaborate with internal IT teams on essential tasks such as system testing, integration, and ongoing maintenance. Actively explore and identify new IT business tools to enhance support for both business users and the internal IT department. Proactively suggest, evaluate, and implement improvements to processes and technologies.

Candidates should possess excellent written and verbal English communication skills, coupled with exceptional customer service abilities. A strong team-player attitude is essential, as is the flexibility to work 24/7 rotational shifts, including week offs. This is a mandatory work-from-office position.

Strong troubleshooting, bug-finding, and resolution skills are required. The ability to work independently while being part of a diverse global team is crucial. Familiarity with IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is necessary.