Join our forward-thinking organization and contribute to exceptional IT Service Desk support. This role offers an opportunity to grow within diverse IT business areas and implement impactful process and technology improvements. We are looking for proactive individuals eager to learn and develop their skills in a supportive team environment.

NTT DATA is a global leader in business and technology services, committed to accelerating client success and making a positive societal impact through responsible innovation. As a Top Global Employer with experts in over 50 countries, we leverage an extensive ecosystem of innovation centers and partners to deliver cutting-edge AI and digital infrastructure solutions. Our mission is to empower organizations to navigate the digital future confidently and sustainably.

Provide outstanding IT Service Desk support, guidance, and training for end-users across various IT devices, applications, and processes. Efficiently record, update, and escalate support issues to the appropriate next level. Assist with all IT onboarding activities for end-users. Collaborate with internal IT teams on system testing, integration, and ongoing maintenance. Actively explore and identify new IT business tools to enhance support for both business users and the internal IT team.

Drive continuous improvement by seeking, suggesting, evaluating, and implementing enhancements in processes and technology. Embrace a learning mindset to expand expertise into other IT business domains. This role requires a commitment to 24/7 rotational shifts, flexible week offs, and mandatory work-from-office attendance.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. Demonstrate strong teamwork and a collaborative spirit. Exhibit robust troubleshooting skills, including bug identification and resolution. Ability to work effectively both independently and within a diverse global team is essential. Proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required. Must be comfortable working with various stakeholders and be prepared for 24/7 rotational shifts, week offs, and mandatory office-based work.