Join NTT DATA as a Helpdesk Senior Associate-ITSM and contribute to our mission of accelerating client success through innovation. We are seeking dedicated individuals eager to grow within a forward-thinking and inclusive organization. This role is based in Bengaluru, Karnataka, India.

Provide L2 technical support by identifying, prioritizing, and resolving reported issues via phone, email, and chat. This includes recognition, research, isolation, resolution, and follow-up steps. You will act as a liaison between customers and client infrastructure departments, leveraging strong troubleshooting skills across MS Windows, PC Hardware, Internet Explorer, MS Office, and other applications.

Maintain sound knowledge of ITIL best practices, specifically in Incident and Request Management procedures. The role requires comfort with rotational shifts to support a 24x7 window.

We are looking for a Helpdesk Senior Associate at Grade-5 with a Graduate degree; B.Tech/B.E or any technical degree is preferred. Essential qualifications include good communication and comprehension skills, with a minimum of 1 year of international calling experience. Excellent customer handling abilities are a must.

This position requires comfort working in rotational shifts within a 24x7 support environment. Familiarity with MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications is essential, along with a solid understanding of ITIL Incident and Request Management.