Join NTT DATA as a Helpdesk Senior Associate-ITSM and contribute to our mission of accelerating client success through innovative technology solutions. We are looking for passionate individuals eager to grow within a forward-thinking and adaptable organization.

This role offers an exciting opportunity to be part of a dynamic IT team, providing crucial support and driving improvements within our service desk operations.

Provide outstanding IT Service Desk support, guidance, and training to end-users for various IT devices and applications. Accurately record, update, and escalate support issues to the appropriate teams. Assist with all IT onboarding activities for new users and collaborate with internal IT teams on system testing and maintenance.

Actively discover and suggest new IT business tools. Evaluate and implement process and technology enhancements. Be committed to continuous learning and professional growth in diverse IT business areas.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. You should be a strong team player, comfortable working independently within a global team, and adept at troubleshooting and bug resolution.

Proficiency in IT software and hardware troubleshooting is essential, including knowledge of Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. This role requires flexibility for 24/7 rotational shifts and mandatory work from office.