Join NTT DATA, a global technology leader dedicated to fostering innovation and growth. We are seeking a proactive Helpdesk Senior Associate with ITSM expertise to enhance our team in Bangalore, India. This role is ideal for someone passionate about providing exceptional IT support and contributing to a dynamic, forward-thinking organization.

As a Senior Associate, you will play a crucial role in our service desk operations. Your contributions will directly impact client satisfaction by ensuring the efficient resolution of technical issues. We value a collaborative environment where individuals can develop their skills and advance their careers.

Provide L2 technical support, effectively identifying, prioritizing, and resolving reported issues via phone, email, and chat. Engage in all phases of problem-solving, including recognition, research, isolation, resolution, and follow-up. Act as a key liaison between clients and internal departments, ensuring seamless communication and support within the client infrastructure.

Demonstrate strong troubleshooting capabilities for a range of technologies. Apply ITIL best practices, particularly in Incident and Request Management, to maintain high service standards. This role requires comfort working within rotational shifts to provide 24x7 support coverage.

A graduate with a B.Tech/B.E. or equivalent technical degree is preferred for this Helpdesk Senior Associate position. Candidates must possess at least one year of international calling experience, coupled with excellent comprehension and writing skills. Exceptional customer handling abilities are a must.

Proficiency in troubleshooting MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications is essential. A solid understanding of ITIL principles for Incident and Request Management is required. Candidates must be adaptable to working in rotational shifts to support a 24x7 operational window.