NTT DATA seeks a dedicated Helpdesk Senior Associate-ITSM to join our team in Bangalore. We are committed to fostering an inclusive, adaptable, and forward-thinking environment where you can grow with us. This role offers a chance to be part of a leading global technology services provider.

Provide comprehensive IT Service Desk support, including guidance and training for end-users on various IT devices, applications, and processes. You will be responsible for accurately recording, updating, and escalating support issues. This role also involves assisting with IT onboarding activities for new users, collaborating with internal IT teams on system testing and maintenance, and identifying new IT business tools to enhance user and team efficiency. Continuous improvement is key; you'll actively seek, suggest, evaluate, and implement process and technology enhancements, demonstrating a willingness to learn and grow in diverse IT business areas.

Candidates should possess excellent English communication skills, both written and verbal, alongside exceptional customer service abilities and a strong team-player mentality. This position requires 24/7 rotational shifts, with designated week offs, and a mandatory work-from-office arrangement. Strong troubleshooting skills, including bug-finding and resolution, are essential. The ability to work independently within a diverse global team is highly valued. Proficiency in troubleshooting various IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.