Join NTT DATA's innovative team as a Helpdesk Senior Associate-ITSM, contributing to our mission of accelerating client success and positively impacting society. This role offers a fantastic opportunity to grow within a forward-thinking, adaptable, and inclusive organization.

We are seeking a dedicated professional to provide top-tier IT Service Desk support. You will be instrumental in guiding and assisting end-users with various IT devices, applications, and processes, ensuring smooth technological operations.

As a Helpdesk Senior Associate-ITSM, you will be responsible for delivering exceptional IT Service Desk support, offering guidance and training to end-users on a range of IT devices, applications, and processes.

Your duties will include promptly recording, updating, and escalating support issues to the appropriate next level. You will also actively participate in IT onboarding activities for new end-users and collaborate closely with internal IT Teams on system testing, integration, and ongoing maintenance. Furthermore, you will explore and propose new IT business tools to enhance support for both business users and our internal IT Team, while consistently seeking, suggesting, evaluating, and implementing process and technology improvements to drive efficiency. A willingness to learn and grow in other IT Business areas is highly valued.

We are looking for individuals with excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team player mentality is essential.

This role requires mandatory work from office with flexibility for 24/7 rotational shifts and week offs. You should be comfortable working with diverse stakeholders and possess strong troubleshooting skills for bug identification and resolution.

An ability to work independently within a diverse global team is crucial. Proficiency in troubleshooting IT software and hardware is required, including knowledge of Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.